The holidays are here, calendars are filling up, and those last-minute sugaring appointments won't book themselves!
Between holiday parties, shopping, travel and family gatherings, things get busy fast. If you're hoping to stay smooth and holiday-ready, now is the time to book.
December is one of our busiest months, and appointments disappear faster than Christmas cookies. Whether you're booking a Brazilian, bikini or legs, plan ahead and save yourself one more holiday headache.
A Little Reminder About Our Cancellation Policy
We get it, life happens! We've all had those "Wait, that was today?!" moments.
Maybe the kids wake up sick, your car won't start, Alberta roads turn against us, or you've double-booked yourself between a work party and family dinner.
But here's the thing: last-minute cancellations and missed appointments mean lost income for your sugarist and an appointment spot another client could have enjoyed.
Our cancellation policy isn't personal. It's how we look after our sugarists, our clients and our little business.
The Sugar Stop Cancellation Policy
We love seeing you, but we also love keeping things running on time! Here's the scoop:
1. Cancellations & Missed Appointments: 24 Hours' Notice
Plans change, and that's okay! Please provide at least 24 hours' notice if you need to cancel. Cancellations or missed appointments without sufficient notice will be charged 50% of the cost of services booked.
2. Changes to Your Appointment: 12 Hours' Notice
Need to switch up your services or change your booking? Just let us know at least 12 hours beforehand.
Changes made with less than 12 hours' notice may result in your sugarist requesting payment for the full cost of the services originally booked.
3. Running Late? The 5-Minute Rule!
We know traffic happens, parking can be tricky, and sometimes those keys just disappear.
Our appointments are scheduled back-to-back, so arriving more than 5 minutes late is considered a no-show and will result in a 50% appointment fee.
Even a few minutes can create a domino effect, delaying the next client's appointment. We want everyone to enjoy their full appointment time, so please plan to arrive on time.
A Little Grace Goes a Long Way
Emergencies happen, and we understand that not everything is within your control. We offer discretion when enforcing our cancellation policy for unexpected emergencies.
All we ask is for a little communication and consideration for the people behind your appointments.
Thank You for Booking Ahead and Supporting Our Small Business!
Now's the time to grab your holiday appointment before the calendar fills up. We can't wait to see you!
Love, The Sugar Stop
Book your appointment with us at www.thesugarstop.ca
Have questions? Give us a call at (780) 832-3178 or email olena@thesugarstop.ca.